tourdi Policies

At tourdi, we want every traveler to book and enjoy their journey with confidence. Our platform connects travelers with tour operators offering tours and travel experiences across destinations worldwide. These policies explain how bookings, payments, tour services, cancellations, refunds, operators, and customer support are handled through tourdi.

By using tourdi, creating an account, requesting a booking, or making a payment through our platform, you agree to follow the applicable policies described below.

1. About tourdi

tourdi is an online travel marketplace designed to help travelers discover, compare, and book tours and travel experiences offered by professional tour operators.

tourdi provides the technology and platform through which travelers can discover tours, review tour information, communicate with operators where applicable, make bookings, and manage their travel arrangements.

Individual tours may be operated and delivered by independent tour operators listed on the tourdi platform. The specific operator responsible for a tour will be identified during the booking process or in the booking confirmation.

2. Tour Operators

tourdi works with professional tour operators and aims to maintain appropriate verification and quality standards for operators using the platform.

Operators are responsible for providing accurate information about their tours, including:

• Tour descriptions

• Itineraries

• Departure dates

• Availability

• Prices

• Inclusions and exclusions

• Accommodation

• Transportation

• Activities

• Required permits

• Travel requirements

• Cancellation conditions

• Other tour-specific terms

Travelers should carefully review the information provided for each tour before making a booking.

3. Tour Information and Prices

Tour prices, availability, departure dates, itineraries, inclusions, and other tour details may vary by operator and may change before a booking is confirmed.

The price displayed during the booking process should be reviewed carefully before payment.

Additional costs may apply where they are not specifically included in the tour price. These may include, depending on the tour:

• Visa fees

• Travel insurance

• International or domestic flights

• Airport taxes

• Personal expenses

• Optional activities

• Additional meals

• Additional accommodation

• Permits or government charges

• Transportation outside the stated itinerary

• Other services not specifically listed as included

The inclusions and exclusions shown on the individual tour page and booking confirmation apply to that specific booking.

4. Booking Confirmation

Submitting a booking request does not necessarily mean that the booking is immediately confirmed.

A booking is considered confirmed when the required booking conditions have been satisfied and tourdi or the relevant tour operator has issued a booking confirmation.

Travelers should not make non-refundable travel arrangements based solely on a booking request or inquiry until they receive official confirmation.

Once confirmed, travelers should carefully check their confirmation for:

• Traveler names

• Travel dates

• Number of travelers

• Tour details

• Departure location

• Accommodation

• Included services

• Payment status

• Cancellation conditions

• Special requirements

Any error should be reported to tourdi as soon as possible.

5. Payments

tourdi may provide secure online payment options for eligible bookings.

Depending on the tour and operator, travelers may be required to:

• Pay the full amount at the time of booking;

• Pay a deposit and the remaining balance later; or

• Follow another payment schedule specified by the operator.

The payment terms applicable to a particular booking will be displayed during the booking process or included in the booking confirmation.

Travelers are responsible for ensuring that the payment information they provide is accurate and that sufficient funds are available.

6. Cancellation and Refunds

Cancellation and refund conditions can vary between tours and operators.

The specific cancellation policy applicable to a booking will be provided with the relevant tour or booking confirmation.

Depending on the operator's policy and the time of cancellation, a booking may be:

• Fully refundable;

• Partially refundable;

• Subject to a cancellation fee; or

• Non-refundable.

Some services may have separate cancellation conditions, particularly flights, permits, accommodation, transportation, special events, and other third-party services.

Travelers should always review the cancellation terms before completing payment.

For detailed cancellation and refund rules, please refer to the tourdi Cancellation Policy and the specific cancellation conditions associated with your booking.

7. Changes to a Booking

Requests to change a confirmed booking should be submitted as early as possible.

Changes may include:

• Travel dates

• Number of travelers

• Room requirements

• Pickup or drop-off arrangements

• Activities

• Accommodation

• Other tour services

Changes are subject to availability and may result in additional charges.

Some changes may not be possible after certain services have been confirmed or paid for.

Any additional costs resulting from a requested change are the responsibility of the traveler unless otherwise agreed in writing.

8. Tour Changes or Cancellation by the Operator

In exceptional circumstances, a tour operator may need to modify, reschedule, or cancel a tour.

Possible reasons may include:

• Severe weather

• Natural disasters

• Road closures

• Political or security conditions

• Government restrictions

• Safety concerns

• Insufficient participation

• Operational difficulties

• Supplier or transportation problems

• Other circumstances beyond the operator's reasonable control

Where an operator changes or cancels a tour, tourdi will make reasonable efforts to communicate the available options to the affected traveler.

Any refund or alternative arrangement will depend on the applicable booking terms and the circumstances of the cancellation.

9. Travel Documents and Requirements

Travelers are responsible for ensuring that they have all documents and permissions required for their journey.

Depending on the destination and nationality, travelers may need:

• A valid passport

• Appropriate visas

• Travel permits

• Entry permissions

• Travel insurance

• Vaccination or health documentation where legally required

• Other destination-specific documents

tourdi and its operators may provide information or assistance regarding travel requirements where such assistance is offered, but travelers remain responsible for ensuring that their documents are valid and complete.

10. Traveler Responsibilities

Travelers are expected to provide accurate information when making a booking.

This includes:

• Full legal names

• Passport information where required

• Contact information

• Number and ages of travelers

• Special requirements

• Medical or accessibility information where relevant to the service

• Other information necessary to operate the tour safely

Travelers must also follow reasonable instructions provided by tourdi and the tour operator during the journey.

Travelers may be responsible for additional costs resulting from inaccurate information, missed departures, failure to comply with tour requirements, or personal decisions outside the agreed itinerary.

11. Safety and Travel Conditions

Adventure and travel activities can involve inherent risks.

Depending on the destination and activity, these may include:

• Mountain travel

• Trekking

• High-altitude environments

• Remote locations

• Road travel

• Weather changes

• Natural hazards

• Physical activities

• Wildlife encounters

• Other destination-specific risks

Travelers should carefully consider their physical ability, health, experience, and travel insurance requirements before booking an activity.

Tour operators may modify an itinerary when reasonably necessary to protect travelers or respond to changing conditions.

12. Special Requirements

Travelers should inform tourdi or the relevant operator about important requirements before booking.

These may include:

• Dietary requirements

• Accessibility requirements

• Mobility limitations

• Children traveling with the group

• Special accommodation requirements

• Medical considerations relevant to the activity

• Other arrangements that may affect the delivery of the tour

Requests are subject to availability and may involve additional costs.

13. Communication and Support

tourdi provides customer support to assist travelers before, during, and after their journeys.

Travelers should use the contact information provided by tourdi or their booking confirmation when requesting assistance.

For urgent issues during a tour, travelers should contact the tour operator or local representative immediately where contact information has been provided.

14. Complaints and Service Issues

If a traveler experiences a problem during a tour, they should report it to the tour operator as soon as reasonably possible so that the operator has an opportunity to resolve the issue during the trip.

For unresolved matters, travelers may contact tourdi support with their:

• Booking reference

• Tour name

• Travel dates

• Description of the issue

• Supporting documents or photographs where applicable

tourdi will review complaints fairly and communicate with the relevant parties where appropriate.

15. Third-Party Services

Tours may include services provided by third parties, including:

• Hotels

• Airlines

• Transportation companies

• Local guides

• Activity providers

• Restaurants

• Permit authorities

• Other travel suppliers

The availability and conditions of these services may be subject to the terms of the relevant supplier.

16. Promotions and Discounts

tourdi and its operators may occasionally offer discounts, promotional prices, or special offers.

Promotional offers may:

• Have limited availability;

• Apply only to specific tours or dates;

• Require payment within a specified period;

• Be subject to separate conditions; or

• Not be combined with other promotions.

The conditions displayed with the relevant offer will apply.

17. Reviews and Traveler Content

Travelers may be invited to submit reviews, photographs, videos, or other travel-related content.

By submitting content to tourdi, travelers confirm that they have the necessary rights to submit that content and that it does not unlawfully infringe the rights of another person.

tourdi may moderate, display, or remove submitted content in accordance with its platform rules.

Reviews should represent genuine traveler experiences and should not contain misleading, abusive, discriminatory, or unlawful content.

18. Privacy and Personal Information

tourdi respects the privacy of its users.

Personal information may be collected and processed when travelers:

• Create an account;

• Search for tours;

• Request information;

• Make a booking;

• Make a payment;

• Contact customer support;

• Subscribe to communications; or

• Otherwise use tourdi services.

For complete information about how personal information is collected, used, stored, and protected, please refer to the tourdi Privacy Policy.

19. Website and Platform Availability

tourdi works to keep its platform available and reliable, but temporary interruptions may occur because of:

• Maintenance

• Technical problems

• Security incidents

• Internet or hosting issues

• Third-party service interruptions

• Circumstances outside tourdi's reasonable control

tourdi does not guarantee that every part of the platform will always be available without interruption.

20. Policy Updates

tourdi may update these policies from time to time to reflect changes in our services, platform, legal requirements, or business operations.

The latest version will be published on this page with an updated Last Updated date.

Travelers should review the applicable policies before making a booking.

21. Contact tourdi

If you have questions about these policies, your booking, payments, cancellations, or travel arrangements, please contact tourdi.

tourdi
Email: tourditravels@gmail.com
Phone: +351 920 107 102

Our customer support team is available to assist travelers with their questions and booking-related concerns.